We embed AI into your processes with APIs, RAG, LLMOps and agents (chat & voice)
We design, integrate, and ship AI solutions with real business impact—from automations and chatbots to augmented analytics and internal copilots. All with solid data governance, security, and a clear adoption plan.
- Custom projects
- ROI & KPI-driven
- Data & security first
- Phased roll-out
- Human + AI editing
Typical challenges when integrating AI
Too many manual tasks & bottlenecks
Data entry, reporting, basic support or information lookup waste time. We deploy automations and agents to free teams and speed delivery.
Scattered, unprepared data
We unify sources, clean and govern information to enable analytics, RAG and trustworthy, data-driven decisions.
Pilots that never reach production
Eternal PoCs without ROI. We go live with APIs, observability, and a clear value & risk roadmap.
What we integrate and take to production
AI Architecture & Roadmap
Maturity assessment, case prioritization, modular architecture (data → LLM/RAG → APIs) and phased adoption plan.
AI & RPA Automations
Flows across systems (ERP/CRM/ITSM), document extraction (OCR), report generation and automated actions.
API & Plugin Integration
We connect AI to your apps: auth, permissions, logs and versioning. Stable endpoints for secure operations.
Data, BI & RAG
Integration & governance, catalogs, embeddings and semantic search. Dashboards and augmented analytics for the business.
LLMOps & Observability
Telemetry, evaluation, versions, prompts & policies. A/B tests and quality gates before scaling.
Chat & Voice Agents
Chatbots and voicebots connected to your systems: 24/7 support, assisted sales and internal employee help.
Looking for fixed prices? See Packages & Pricing or request a custom proposal.
Priority use cases (fast impact)
Finance & Control
- Invoice reading and journal entries.
- Reconciliations, close and automated reporting.
- Spend alerts and forecasting (FinOps).
Operations & Logistics
- Threshold-based and forecast-based reordering.
- Inventory, computer-vision QA and maintenance.
- Route optimization and service SLAs.
Marketing, Sales & CRM
- Lead scoring, nurtures and personalization.
- Citable content + SEO schema (Service/FAQ/HowTo).
- Sales copilots and pipeline analytics.
Customer Service
- Web/WhatsApp chatbots with human handoff.
- Self-service, returns and order tracking.
- Smart routing and NLP surveys.
IT & Internal Support
- Password resets, joiners/leavers and IT FAQs.
- Assistants for documentation and troubleshooting.
- Security & observability with AI.
Leadership & Culture
- Adoption playbook and value metrics (ROI, NPS, CSAT).
- Responsible-use policies, privacy and ethics.
- Hands-on training for teams and managers.
Bastelia’s 6-step path (from idea to production)
1) Discovery
Goals, ICP, available data, risks and opportunity. We align business-data-tech.
2) Architecture
Modular design: sources → integration → stores → LLM/RAG → APIs → channels (app, web, chat, voice).
3) Pilot
Working prototype with clear KPIs and “production-ready” criteria.
4) Integration
Secure endpoints, permissions, logs, QA and A/B testing. Trained prompts with versioning.
5) Roll-out
Production with observability, alerts, rollback and operational docs (runbooks).
6) Continuous improvement
Monthly metric reviews, user feedback and a prioritized backlog.
Security, privacy & compliance
Privacy-first design
- Data minimization, encryption in transit and at rest.
- Anonymization/pseudonymization for training.
- Vendor terms and retention reviewed.
Governance & control
- Identity management and role-based access.
- Prompt audit, traceability and decision logs.
- Responsible-use policies and human-in-the-loop for sensitive tasks.
Project deliverables
| Deliverable | What’s included | Value |
|---|---|---|
| Roadmap & architecture | Prioritized cases, modular diagram, risks and data plan. | ROI focus and uncertainty reduction. |
| API integrations | Endpoints, permissions, tests and documentation. | Secure, maintainable production. |
| Agents/automations | Intent design, flows, fallback and human handoff. | Response time and user satisfaction. |
| Observability | Quality dashboards, metrics, alerts, versions and evaluation. | Continuous improvement and risk control. |
| Training & adoption | Guides, roles, sessions and best practices. | Real, sustained usage. |
Frequently asked questions
How is this different from “consulting only”?
Beyond design and strategy, we implement and leave the solution running in your systems, with observability, training and a maintenance plan.
Do I need perfect data to start?
No. We start with cases that have sufficient data and prepare integration & governance to iteratively improve quality and coverage.
Will you work with our current tools?
Yes. We integrate with ERP/CRM/ITSM, data warehouses and internal apps via APIs, connectors, or RPA when APIs aren’t available.
How will success be measured?
We define business KPIs (time saved, revenue, NPS/CSAT, data quality) and monitor them with dashboards and regular reviews.
What about privacy and compliance?
Privacy-first design, encryption, access control and audit. We document processes and keep humans in the loop for sensitive decisions.
Ready to integrate AI with confidence?
Tell us about your case. We’ll run a quick assessment and propose a clear plan to move from idea to production with measurable value.
Typical response within 24 business hours.
