100% online delivery • AI-assisted execution • Governance-minded (GDPR + EU AI Act)
How does Bastelia’s AI pricing work (and why is it affordable without cutting corners)?
AI projects fail for predictable reasons: unclear scope, weak integrations, no measurement, and “demo-ready” prototypes that never become operational. This page is built to solve the opposite problem: transparent pricing, clear deliverables, and a practical path to ROI.
Our pricing is designed around how real AI delivery works. You pay a one‑time setup to get from “idea” to a stable foundation (audit, architecture, integrations, first builds, KPIs). Then a monthly plan keeps your solution improving (iteration, monitoring, new workflows, evaluation, support). If you use third‑party platforms (WhatsApp, voice minutes, helpdesk tooling, paid AI platforms), those costs are billed by the providers — and we help you forecast and control them.
We keep pricing competitive because we are fully online (no on‑site overhead) and we apply AI in every internal process (analysis, implementation, testing, documentation). That means faster cycles, fewer manual hours, and a reliable, repeatable delivery system.
- Fast time-to-value
Pilot logic in weeks, not quarters. - Operational support
Monitoring + iterative improvement. - Integrations first
AI that connects to your tools. - Governance mindset
Guardrails, traceability, privacy-by-design.
What is the simplest way to understand AI service pricing without getting misled?
If you want an AI partner that actually ships, you need pricing that mirrors real work. The clean mental model is: foundation → iteration → usage.
1) Foundation (one‑time setup) pays for the unglamorous but critical part: scoping, audits, architecture, first integrations, evaluation strategy, and the first “production‑grade” builds. This is where most vendors either under-deliver or hide complexity.
2) Iteration (monthly plan) pays for continuous improvement: new workflows, prompt and retrieval tuning, monitoring, failure analysis, and incremental deployment. AI systems are living systems — they must be measured and refined to stay reliable.
3) Usage (variable provider costs) covers third‑party fees when you use channels or platforms with consumption pricing (WhatsApp, voice minutes, helpdesk tooling, external AI platforms). We don’t mark these up; we plan them and help you control them.
Why can Bastelia offer low pricing while keeping quality high?
Because we remove the cost drivers that usually inflate AI projects: on‑site logistics, fragmented tooling, manual documentation, and re-inventing the wheel for each client. We deliver 100% online, using established patterns and AI-supported internal workflows to accelerate analysis, testing, documentation, and iteration.
Lower cost doesn’t mean fewer controls. It means a tighter delivery system: clear scope, reusable components, measurable KPIs, and fast feedback loops.
- Less overhead: online by default, agile sprints, minimal coordination tax.
- Faster build-test cycles: AI helps us draft flows, test cases, and documentation quickly.
- Better outcomes: measurement and iteration are built into the plan instead of being “extra.”
Which AI service package should you choose if you want real ROI (not just a chatbot)?
The right plan depends on channels (web / WhatsApp / voice), integrations (CRM/ERP/helpdesk), the number of workflows you want to automate, and the level of governance you need.
To make the decision straightforward, our packages are structured around common maturity levels:
- Starter: validate quickly with one channel and a couple of high‑impact automations.
- Growth: scale across channels, deepen integrations, and iterate with stronger KPI discipline.
- Enterprise: add governance, auditability, security controls, and multi-team scalability.
Starter: what do you get for €590/month?
Starter is for teams who want measurable results fast with a controlled scope. It’s ideal when you have one primary channel (web or WhatsApp) and you want to automate a short list of workflows that currently consume real time.
Good fit if: you want a first production agent + 2 automations + one integration, with clear KPIs and a controlled budget.
Growth: what do you get for €1,490/month?
Growth is built for teams that want two channels, stronger integration depth, and a steady cadence of improvements. It is the best option when you already know AI will matter — and you want it to become a reliable part of daily operations.
Good fit if: you want cross-channel coverage, multiple integrations, and an iterative, KPI‑driven roadmap.
Enterprise: what do you get for €3,490/month?
Enterprise is for organizations that need auditability, access control, multi‑team scale, and stronger operational guarantees. If you handle sensitive data, operate in regulated environments, or need enterprise-grade governance, this is the right starting point.
Good fit if: you need governed AI: traceability, security controls, and scalability across teams.
What costs are not included in the plan price (and why)?
Some channels and platforms have their own billing models. These are not “hidden fees” — they are third‑party consumption costs. The key is to make them predictable, measurable, and controlled. We explain this clearly in Variable costs and provide a small planner to help you estimate your own scenario.
VAT not included. Prices are indicative and may adjust depending on integrations, languages, volumes, and support level.
How do the plans compare if you want to avoid paying for features you won’t use?
Most pricing pages are vague on purpose. This comparison is specific so you can map your needs to a plan in minutes. If your requirements land between two plans, email us — we’ll propose the leanest scope that still delivers measurable impact.
| Capability | Starter | Growth | Enterprise |
|---|---|---|---|
| Channels & agents | 1 channel (Web or WhatsApp) | 2 channels (e.g., Web + WhatsApp) | 3+ channels (incl. internal use cases) |
| Automations | 2 workflows | Up to 5 workflows | 10+ workflows |
| Integrations | 1 integration | Up to 3 integrations | 6+ integrations (data pipelines as needed) |
| Measurement & dashboards | Basic KPIs | Advanced KPIs + experimentation | Executive KPI/ROI layer + observability |
| Governance & controls | Limited | Limited | Strong |
| Continuous improvement | 6–8 hours/month | 16–20 hours/month | 32–40 hours/month |
| Support | Priority (business hours) | Extended + enablement sessions |
How can you estimate ROI and choose the right plan without guessing?
AI projects become easy to justify when you treat them like operational engineering: define a baseline, estimate impact conservatively, and measure results after launch. Below are two lightweight tools you can use immediately.
Important: these tools are intentionally simple. They won’t replace a proper assessment, but they will stop you from buying AI based on vague promises.
What happens if you convert “hours saved” into money and compare it to the plan cost?
Use this estimator to model a realistic scenario. The output shows: monthly savings, net impact after costs, and a first‑year ROI that includes the one‑time setup.
Disclaimer: This is a simplified estimator. Real ROI depends on volumes, adoption, process design, integrations, and operational discipline.
Which plan matches your scope if you describe it like an operator (channels, integrations, workflows, governance)?
This matcher avoids the most common mistake: choosing a plan based on brand terms (“enterprise”, “premium”) instead of practical requirements. Fill the fields and you’ll get a recommendation you can email directly.
Tip: if your scope is unclear, choose the smallest plan that can measure results quickly — then scale based on KPIs.
What costs can be variable in AI projects, and how do you stop them from getting out of control?
Variable costs exist because some services are billed by usage. That is normal — and it can be perfectly safe — if you run it with operational discipline. The risk is not “variable pricing”; the risk is no monitoring, no limits, and no forecasting.
Typical variable cost drivers include:
- WhatsApp Business API: provider/Meta billing models based on conversations or message categories.
- Voice agents: telephony minutes plus speech-to-text and text-to-speech usage.
- Helpdesk AI platforms: pricing per seat, per resolution, or per conversation (platform-dependent).
- External AI services: model usage, specialized extraction, or hosted tools (usage dependent).
How we keep variable costs predictable: we design routing to avoid unnecessary calls, cache where appropriate, enforce thresholds, and provide alerts. You should always know what drives cost before you scale volume.
How can you estimate variable costs quickly if you know your volumes (even roughly)?
Because providers change pricing, the most robust approach is: you enter your own unit prices, and the calculator multiplies by your volumes. This lets you compare scenarios and set sensible limits.
Best practice: set alerts and limits early. It’s easier to increase a cap than to explain a surprise bill.
How do you deliver AI services fully online without losing control, quality, or accountability?
Online delivery is only a problem when work is unstructured. With the right method, online is an advantage: faster iteration, less coordination overhead, and more frequent measurable releases.
Our delivery approach is built to keep you in control:
- Discovery & KPI baseline: define scope, data sources, constraints, and what “success” means in numbers.
- Pilot build: ship the first production-ready version with guardrails and measurable outputs.
- Integration & operationalization: connect your CRM/ERP/helpdesk, implement routing and handoff, add monitoring.
- Continuous improvement: tune prompts/retrieval/flows, expand workflows, improve reliability, and track ROI.
This is how AI becomes a compounding asset instead of a one-off experiment.
How do you handle GDPR and EU AI Act realities when deploying AI into business processes?
Compliance is not a checkbox and it’s not a marketing line. In practice, compliance becomes manageable when you design systems with privacy-by-design, data minimisation, access control, and traceability.
Depending on your use case, we incorporate controls like:
- Data boundaries: define what data is allowed, what is prohibited, and how long it can be retained.
- Role-based access: ensure only the right people can see sensitive content or change prompts/workflows.
- Guardrails: enforce allowed actions, refuse risky requests, and route edge cases to humans.
- Traceability: keep records of flows, versions, and key decisions (especially important as you scale).
- Operational documentation: what the AI does, what it must not do, and how exceptions are handled.
Enterprise plans are designed for stronger governance requirements. If you have a regulated environment or high sensitivity, tell us early so we scope the right controls.
What can you actually build with these packages (in plain business terms)?
“AI services” is a broad label. The practical question is: what can your team stop doing manually — and what can you start doing faster and more consistently?
Here are common outcomes teams pursue with Bastelia-style packages:
Can AI reduce customer support load without hurting customer experience?
Yes, if you design it properly: a knowledge base that stays current, clear handoff rules, and KPI tracking (resolution rate, CSAT, response time). The goal is not “replace humans”; it’s remove repetitive tickets and give agents better context.
- Self-serve answers + guided flows
- Ticket enrichment and routing
- Automated status updates and follow-ups
Can AI qualify leads and push clean data into my CRM?
Yes. When AI is connected to your CRM, it can capture requirements, validate fields, score leads, and route to the right person — fast. The value is measurable: more qualified pipeline, less admin work, faster response times.
- Web/WhatsApp lead qualification
- Meeting request routing
- CRM updates + segmentation
Can AI automate internal operations (routing, approvals, reporting)?
Yes, especially where work is repetitive and structured (even if it spans several tools). The key is to map the workflow clearly and measure time saved.
- Email classification and workflow routing
- Document extraction and validation
- Auto-generated operational summaries
Compare services before choosing the right starting point
If you are reviewing pricing and scope, these pages make it easier to compare the service lines that usually sit behind the proposal.
Related options in AI services
Other useful sections
What are the most common questions about AI service pricing (and the real answers)?
These FAQs are written for buyers who want clarity. If you need a specific answer for your stack, email info@bastelia.com and include your tools (CRM/ERP/helpdesk), channels, and monthly volume.
Why do you charge a one-time setup fee instead of “just monthly”?
Because the foundation work is front-loaded: scoping, audits, architecture, initial integrations, evaluation approach, first builds, and documentation. If you hide that inside a monthly fee, either the monthly cost becomes inflated or the foundation is rushed. The setup fee keeps the plan honest: you pay once to build a solid base, then you pay monthly to iterate and scale.
What does “managed AI services” mean in practice?
It means you’re not buying a static deliverable. You’re buying a delivery system: monitoring, iteration, evaluation, integration upkeep, and continuous improvements based on KPIs. This is what makes AI reliable over time instead of degrading as content, products, and customer behavior change.
Is this pricing only for chatbots?
No. Conversational agents are only one surface. The real value often comes from automations and integrations: routing, enrichment, data sync, reporting, back-office workflows, and guardrailed “actions” that connect AI to your business systems.
How long does it take to see results?
If scope is controlled and integrations are available, teams often see initial signals (time saved, faster responses, better routing, fewer repetitive tickets) within weeks. The fastest path is a pilot with clear KPIs and a narrow initial scope, then scale based on real data.
What information do you need to give an accurate estimate?
At minimum: your goal (support/sales/ops), channels (web/WhatsApp/voice), your stack (CRM/ERP/helpdesk), languages, approximate monthly volume, and whether you need stronger governance controls. With that, we can propose the leanest plan that still delivers measurable impact.
What are the most common “hidden costs” buyers should watch for?
Not hidden — but often undisclosed: WhatsApp/voice consumption costs, helpdesk platform fees, and the cost of poor integration (manual work still required). The biggest cost is usually a failed adoption: a system that works in a demo but is not used. That’s why we emphasize KPIs, handoff rules, and operational workflows.
Can we start with Starter and upgrade later?
Yes. In many cases that’s the smartest path: validate the highest-ROI workflow first, measure it, then expand channels/integrations and governance as requirements grow.
Do you work only locally or internationally?
Our services are delivered online, so we can work internationally. The key constraints are language requirements, integration access, and compliance requirements — not geography.
Do you offer WhatsApp and voice agents?
Yes. WhatsApp and voice are common channels for support and sales. They often include variable provider costs, so we forecast usage and set monitoring and limits to keep costs under control.
How do you handle GDPR and governance concerns?
We apply privacy-by-design and governance controls appropriate to your use case: data minimisation, access control, retention logic, guardrails, and traceability. For higher-sensitivity environments, Enterprise adds stronger operational controls and governance patterns.
How do you get a price that matches your exact scope (without a sales circus)?
If you want a fast, accurate estimate, send one email with these details:
- Goal: support / sales / operations / finance / compliance
- Channels: web, WhatsApp, phone, internal
- Stack: CRM/ERP/helpdesk/tools
- Volume: tickets/leads/conversations per month
- Constraints: languages, governance needs, timelines
We’ll reply with a clear recommendation, plan fit, and what can realistically be delivered first.
What should you expect after you contact us?
You should expect a direct response: either (1) a recommended plan, (2) a lean scoped pilot suggestion, or (3) a request for the one missing detail that impacts feasibility (usually integration access or volume).
If your goal is measurable, we’ll help you set the KPI baseline and define what “success” looks like before building anything substantial.
Reminder: third‑party usage costs (WhatsApp/voice/platform fees) are billed by providers. We help you forecast and control them.