Turn AI into measurable business outcomes
We deploy generative AI, AI agents and API-driven automation to remove repetitive work, speed up processes and improve customer experience. We start with high-ROI use cases and scale with governance and security from day one.
What we mean by “AI solutions” — and why now
AI solutions combine models (including generative AI), data and API integrations so automation happens inside your workflow. AI stops being “a demo” and becomes an operational copilot that drafts, summarizes, predicts and executes actions across your ERP, CRM, BI or service channels.
The result: lower costs, fewer errors and shorter cycle times, with auditable metrics (hours freed, FCR, OCR accuracy, forecast MAPE, etc.). We start with scoped use cases with clear return, and scale as value is validated.
Tip: prioritize high-volume, repetitive processes. They’re typical “quick wins” to kick off transformation.
Our approach: fast, measurable and secure
1) Use case with clear ROI
We target the “heavy lifting” (24/7 support, invoices, inventory, internal helpdesk) where impact shows in weeks.
- Objective and KPI defined from day one.
- Success = hours saved, fewer errors, better experience.
2) API-first integration
We connect AI to your systems (ERP/CRM/BI, ITSM, contact center) so value happens in the process, not in a demo.
No breaking what already works3) Pilot in 4–8 weeks
Build, test with real data and guardrails. We deliver docs and baseline to scale.
Governance & security by designWe apply AI where it drives the most impact
Marketing, Sales & CRM with AI
Predictive lead scoring, proposal generation, web/WhatsApp chatbots and nurturing automation.
- Prioritize opportunities with higher close probability.
- Reduce response time and lift conversion.
Operations & Logistics with AI
Demand forecasting, automatic replenishment, vision-based quality and intelligent routing.
- Fewer stockouts and losses.
- Higher throughput and lower transport cost.
Finance & Control with AI
Intelligent invoice OCR, reconciliations, FP&A with scenarios and spend anomaly detection.
- Fewer errors and shorter close.
- Near real-time forecast and cash visibility.
Use cases we implement — and how we measure impact
24/7 support with AI agents
Chat/voice bots that resolve FAQs and escalate complex cases with context. Goal: increase FCR and reduce AHT.
- KPIs: FCR, AHT, CSAT/NPS, agent hours freed.
Invoice automation (AP/AR)
OCR + validation + ERP posting. Goal: fewer errors and shorter close.
- KPIs: OCR accuracy, cycle time, incidents.
Forecast & replenishment
Multivariable forecast + automatic orders based on thresholds and lead times.
- KPIs: MAPE, stockouts, service level.
Knowledge productivity
Copilots for email, documents and meetings (summaries, KPIs and next actions).
- KPIs: hours freed per team/month and perceived quality.
We always measure against a baseline and deliver an impact report (time saved, quality, CX and ROI).
How we work: from opportunity to ROI-backed rollout
Phase 0 · Discovery (1–2 weeks)
Process/data inventory, risks and quick wins. Prioritization by ROI/feasibility.
Phase 1 · Design (2–3 weeks)
Data architecture, prompts/flows, API integrations, guardrails and KPIs.
Phase 2 · Pilot (4–8 weeks)
Build with real data, validation, documentation and scale-up plan.
Phase 3 · Rollout & Change
Team enablement, playbooks, monitoring and model/flow versioning.
Phase 4 · Continuous improvement
Optimization backlog, finetuning and new use cases.
Technology that works with what you already have
We work with leading ecosystems and connect AI to your reality: ERP, CRM, ITSM, BI, contact center and e-commerce. Copilots/LLM, AI agents, RPA, OCR, vision, voice and analytics are orchestrated via API/ETL to deliver value in-process.
- Typical integrations: SAP, Oracle, Microsoft/Power Platform, HubSpot, ServiceNow, banking systems and gateways.
- Data & BI: executive dashboards, explainability and anomaly alerts.
- Voice conversational AI: telephony with sub-500 ms latency (STT ↔ LLM ↔ TTS) for bookings and support.
We can swap STT/TTS/LLM without touching telephony, and we operate with zero-retention policies where applicable.
Security, responsible AI and compliance
Data & permissions
Roles and access, anonymization, processing records and default traceability.
Guardrails & audit
Input/output controls, human review and decision logs for internal/external audits.
Risk & regulation
Impact assessments, bias management and alignment with governance best practices.
Frequently asked questions
How long does a typical pilot take?
4 to 8 weeks depending on complexity and integrations. We start with real data and clear success criteria.
How does AI integrate with my systems?
Via API or native connectors (ERP/CRM/BI/ITSM), plus RPA where legacy systems don’t expose endpoints.
Which areas see ROI fastest?
24/7 customer support, finance (invoices/reconciliations), office productivity (copilots) and logistics (forecast/inventory).
How do you ensure security and compliance?
AI governance by design: permissions, records, auditability and guardrails. We apply human-in-the-loop where needed.
Free 30-minute assessment
Tell us your goals and on a quick call we’ll propose 2–3 viable use cases, the minimum integration and success KPIs.
Direct contact: info@bastelia.com